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| Section | Objectives |
|---|---|
| Topic 1: Implementation and Configuration | - Server configuration and integration - Client and agent configuration - Installation and setup of Interaction Center |
| Topic 2: Administration and Maintenance | - System monitoring and troubleshooting - User and permission management |
| Topic 3: Routing and Contact Handling | - Contact routing strategies - Queue management |
| Topic 4: Avaya Interaction Center Architecture | - System components and architecture overview - Interaction Center deployment topology |
| Topic 5: Integration and Advanced Features | - Reporting and analytics - Integration with Avaya communication platforms |
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