A company needs to improve their hiring process and has requested a BPM analyst to define a future state process. After analyzing the current state process, the BPM analyst found many opportunities for improvement which could lead this initiative into a 5 year project. How should the BPM analyst map the future state process?

• A. Map one single process which includes all improvement opportunities.
• B. Build a short term and a long term future state process road-map through prioritization of the opportunities.
• C. Build a roadmap of processes for all releases in the next 5 years by categorizing the opportunities into individual releases.
• D. Map a short term process which includes only low effort opportunities.

A BPM analyst is discovering a process where the subject matter experts are explaining what to do when process instances fail during system maintenance. Which symbol in the BlueWorks Live should the BPM analyst use to define this process?

• A. Exhibit A
• B. Exhibit C
• C. Exhibit D
• D. Exhibit B

A company has multiple processes already documented in their Blueworks Live library. During process discovery on a new process, the business subject matter experts (SMEs) identify a sub-process that is exactly the same as a process already in the Blueworks Live library. How should the BPM analyst capture this requirement in Blueworks Live?

• A. Use the Smart Folder feature to organize both processes in the same folder.
• B. Use the Heat Mapping feature to capture the common process flows.
• C. Use the Linked Processes feature to capture the relationship.
• D. Copy the same Inputs, Outputs, and Participants when defining the new sub-process.

A BPM analyst is modeling the process for acquiring an account. During an interview with the customer service supervisor, the BPM analyst was provided with a Responsible, Accountable, Consulted, Informed (RACI) chart that had been created with the key roles and activities in the process.

The BPM analyst used the contents of the RACI chart to fill in the Details fields in Blueworks Live for the activity "Enter Application". According to the RACI chart for the activity "Enter Application", who is the Participant?

• A. Customer Account Manager
• B. Customer Service Agent
• C. Customer Relations Advisor
• D. Customer Service Supervisor

How does implementing the playback methodology in a BPM project reduce the risk of building unwanted products?

• A. Solution administrators give estimates of system performance.
• B. All requirements of the project are completed in one release.
• C. Business users are minimally involved in the BPM project.
• D. Immediate feedback during development provides ability to change direction.