Microsoft 070-685 Exam : Pro: Windows 7, Enterprise Desktop Support Technician

  • Exam Code: 070-685
  • Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician
  • Updated: Aug 02, 2026
  • Q & A: 191 Questions and Answers

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  • Supporting mobile users (15-20%)
  • Identifying cause of and resolving desktop application issues (20-25%)
  • Identifying cause of and resolving networking issues (20-25%)
  • Identifying cause of and resolving security issues (15-20%)
  • Managing and maintaining systems that run Windows 7 client (20-25%)

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For more information visit:

Microsoft 70-685 Exam Reference

Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx

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Microsoft 070-685 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Identifying Cause of and Resolving Networking Issues23%- Resolve network connectivity and IP configuration problems
- Troubleshoot enterprise logon and authentication issues
- Fix name resolution and DNS/DHCP issues
Topic 2: Managing and Maintaining Systems That Run Windows 7 Client21%- Resolve hardware and driver issues
- Troubleshoot system performance and stability
- Manage system recovery and data protection
Topic 3: Identifying Cause of and Resolving Security Issues18%- Troubleshoot User Account Control (UAC) and permissions
- Manage Windows Firewall and security settings
- Resolve update and antivirus issues
Topic 4: Identifying Cause of and Resolving Desktop Application Issues20%- Resolve software installation and compatibility issues
- Manage application settings and permissions
- Troubleshoot application failures and crashes
Topic 5: Supporting Mobile Users18%- Support power management and mobile hardware
- Manage offline files and synchronization
- Configure and troubleshoot remote access

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