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| Section | Weight | Objectives |
|---|---|---|
| Telephony & User Administration | 20% | - Voicemail and messaging setup - User, extension, and group configuration - Call routing, inbound/outbound rules |
| Troubleshooting & Support | 20% | - Fault isolation and diagnostic methods - Alarm handling and system recovery - Common call flow and connectivity issues |
| IP Office System Architecture & Components | 20% | - Networking and connectivity requirements - Hardware platforms and control units - Software editions and licensing model |
| Installation & Initial Configuration | 25% | - IP Office Manager installation and usage - System setup and basic configuration - License activation and feature enablement |
| Maintenance & Upgrades | 15% | - Log management and monitoring tools - Software updates and system upgrades - Backup and restore procedures |
1. Which tool facilitates the distribution of Modular Messaging Services on multiple Avaya Messaging Application Servers (MASs)?
A) gvconfig
B) Installation Wizard
C) planning forms
D) Data Collection Tool (DCT)
2. In all cases, which type of connection must be used between the Message Networking server and the PBX?
A) IP
B) T-1
C) Analog
D) Digital
3. You are having problems connecting to an Exchange server. Which tool should you use to ensure there are no permanent static routes preventing the correct IP routing to Exchange?
A) route print
B) ping
C) route_disp
D) ipconfig /all
4. Which three are necessary to ensure that the SIP configuration is taking calls? (Choose three.)
A) Avaya SES at the supported software version
B) Avaya Communication Manager R3.0
C) T1-QSIG cards in the Avaya Messaging Application Server (MAS) wired to the PBX
D) RFA/WebLM License with signed certificate for Modular Messaging License
E) Avaya Communication Manager at the supported software version
5. A customer asks for details of the number of outgoing calls made by the Modular Messaging (MM) system last week. How would you find this information?
A) Use the Operational History viewer and look for the outgoing call count.
B) Use the Reporting tool and select Port Statistics.
C) Check the Outgoing call records in Port Monitor.
D) Look at the Windows Application Event log event 1531 "Daily Summary of Modular Messaging Software Statistics."
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A,D,E | Question # 5 Answer: B |
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