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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two types of joins are available in analytics?

A) Internal
B) Peripheral
C) Inner
D) Intersection
E) Outer LTD) External

2. Which three statements are true about add-ins?

A) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
B) They always run locally on the machines on which the desktop application runs.
C) They canbe added to the Custom Portal area of Oracle Service Cloud.
D) They always run locally to access local data.
E) They can be designed to create visualcomponents and not perform any integrations.
F) They are the visual areas of Oracle Service Cloud Agent Desktop.

3. Which two statementsare true about the Organization object in Service Cloud?

A) It is required to create an incident.
B) It is widely used in Business-to-Business scenarios.
C) It has a one-to-one relation with contacts.
D) It has a one-to-many relation with contacts.
E) It can be associated with incidents directly.

4. Which four view modes are available in the Report Editor?

A) Layout View
B) Report View
C) Graphical View
D) Database View
E) Design View
F) Data Set View

5. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Custom fields
B) Merge fields
C) Conditional fields
D) Incident thread fields

Solutions: