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Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

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Skills Measured in CompTIA 220-1002 Exam

Before taking the CompTIA 220-1002 test, it is very important to know all the topics that are being covered in it. All in all, you need to learn the following domains:

• Operational Procedures

  The last subject area makes the remaining 23% of the CompTIA 220-1002 exam. The subtopics include the following:

  • Explain common safety procedures;
  • Compare best practices that are associated with types of documentation;
  • Explain the environmental impacts and appropriate controls;
  • Explain the processes for addressing any prohibited activity as well as licensing, policy, and privacy concepts.
  
  

  You will be also tested on whether you are able to implement best practices of the basic change management and basic disaster prevention and recovery methods or not. It also includes your ability to use proper communication techniques and professionalism, identify the basics of scripting, and use remote access technologies.

• Security

  The next area covers about 24% of the whole content. In the subtopics included in this domain, you will be evaluated on the skills in summarizing the importance of physical security measures, explaining the logical security concepts, and comparing the wireless security protocols and authentication methods. You will be also given certain scenarios to test your skills in performing various processes. Thus, you need to be able to detect malware and remove it with the use of the appropriate tools and methods, compare social engineering, threats, and vulnerabilities, as well as know the differences of the basic Microsoft Windows OS security settings. It is essential to know how to implement the best security practices to secure a workstation, methods for securing mobile devices, and appropriate data disposal and destruction methods.

• Operating Systems

  The first topic in this exam makes up about 27% of the total questions. In this section, you will have to work on multiple areas that include the comparison of types and purposes of the operating systems, features of Microsoft Windows versions, as well as OS installation methods and upgrade methods. It is also important to be able to use the right command line tools, Microsoft operating system tools and features, and Microsoft Windows control panel utilities. An applicant should learn how to summarize app configuration and installation concepts and configure Windows networking.

• Software Troubleshooting

  As for this objective, it covers around 26% of the entire content. The subtopics include the evaluation of your knowledge of how to troubleshoot the problems related to Microsoft Windows OS, resolve PC security issues, use the procedures for malware removal, as well as troubleshoot mobile OS, application, and security issues.

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In addition to the services offered by CompTIA, you can find many third-party materials on platforms like Amazon. Some of the best selling books available are:

• The 7th edition of “CompTIA A+ Certification Passport” for the exams 220-1001 and 220-1002 written by Mike Meyers and Mark Soper. Two of the best specialists in the field contributed to publishing this book for the CompTIA A+ tests so you can be sure to find valuable content in it.
• The 10th edition of “CompTIA A+ Certification All-in-One Exam Guide” for CompTIA A+ 220-1001 and 220-1002 exams written by Mike Meyers. It provides an extensive and informative guide on the content of both tests.
• The 1st edition of “CompTIA A+ Practice Questions Exam Cram” for the Core 1 and Core 2 exams written by David Prowse. This book can be used to work on practice questions similar to that you can expect at the A+ exams.
• The 4th edition of “CompTIA A+ Complete Study Guide” for 220-1001 and 220-1002 exams written by experts Quentin Docter and Jon Buhagiar. This is another book that covers all the topics for both Core 1 and Core 2 tests.

Software Troubleshooting

What should you look for when troubleshooting computer software? That question and much more will be addressed by this section. This is also the same domain that covers the troubleshooting of PC issues, IT best practices for removing malware, troubleshooting application issues, and mobile OS, and troubleshooting application security issues.

CompTIA 220-1002 Exam Syllabus Topics: