Avaya 3000-3 Exam : Avaya Small and Medium Enterprise (SME) Communications Solutions Exam

  • Exam Code: 3000-3
  • Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
  • Updated: Jul 17, 2026
  • Q & A: 59 Questions and Answers

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Avaya 3000-3 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: IP Office Hardware & Components15%- Power options and hardware compatibility
- Control units and expansion modules
- Interface cards and endpoint support
Topic 2: Telephony & Messaging Applications15%- Meet-me conferencing and CCR reporting
- VoiceMail Pro and auto attendant
- One-X Portal and user applications
Topic 3: Infrastructure Data Gathering15%- Existing PBX, dial plan, and telecom infrastructure
- Data network assessment and integration needs
- Customer productivity and business requirements
Topic 4: Solution Design & Architecture20%- Small Community Network (SCN) design
- IP Office platform selection and sizing
- Site topology, scalability, and capacity planning
Topic 5: Maintenance & Troubleshooting10%- Common issue resolution
- Fault diagnosis and monitoring
- Performance verification
Topic 6: Implementation & Configuration25%- System setup, user and extension configuration
- Call routing, ARS, trunk configuration
- Licensing and feature activation

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

A) Web session to the IP Office address
B) System Status Application
C) Telnet session to the IP Office
D) SSH session to the IP Office address


2. What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured?

A) 3
B) 4
C) 6
D) 8


3. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Research possible causes and implement a solution
B) Upgrade or downgrade the IP Office core software to fix the issue.
C) Replace hardware outside warranty.
D) Duplicate the issue and obtain traces.
E) Test and document the results of the implemented solution.


4. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not a CCR administrator.
B) The CCR Agent is in After Call Work (ACW).
C) The CCR Agent is not logged into the telephone.
D) The CCR Agent is checked on the user's telephony tab.
E) All of the CCR licenses are being used.


5. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

A) Limited to the number of systems in an SCN
B) One backup per system
C) Not a supported feature
D) There is no limit.


Solutions:

Question # 1
Answer: A,B
Question # 2
Answer: C
Question # 3
Answer: A,D,E
Question # 4
Answer: D
Question # 5
Answer: B

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