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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Engagement Assistant
B) Microsoft Lync
C) Avaya Multimedia Messaging
D) Presence Service

2. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya IX™ Workplace
B) Avaya IX™ Workspaces
C) Avaya one-X® Agent Desktop
D) Avaya Agent Desktop a

3. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Remote WebLM server
B) Remote license file
C) Local WebLM license file
D) Standby License Manager

4. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Manager
B) Supervisor
C) Administrator
D) Agent

5. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 1100
B) 550
C) 4450
D) 2200

Solutions: