Microsoft 70-272 Exam : Supporting Users and Troubleshooting Desktop Applications

  • Exam Code: 70-272
  • Exam Name: Supporting Users and Troubleshooting Desktop Applications
  • Updated: Jul 20, 2026
  • Q & A: 100 Questions and Answers

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Microsoft 70-272 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuring and Troubleshooting Applications25%- Configure and troubleshoot Microsoft Office applications
- Configure and troubleshoot Internet Explorer
- Configure and troubleshoot Outlook Express
- Configure operating system settings to support applications
Topic 2: Resolving Usability Issues20%- Resolve Internet Explorer usability issues
- Resolve Outlook Express usability issues
- Resolve OS-related usability problems
- Resolve Office application usability problems
Topic 3: Resolving Application Customization Issues20%- Troubleshoot Office application customization
- Troubleshoot Outlook Express customization
- Troubleshoot OS configuration for application support
- Troubleshoot Internet Explorer customization
Topic 4: Configuring and Troubleshooting Application Security15%- Troubleshoot application access control
- Configure Windows Firewall for applications
- Manage updates and antivirus protection
- Manage file and folder permissions
Topic 5: Configuring and Troubleshooting Application Connectivity20%- Resolve issues with locally connected devices
- Troubleshoot firewall and security blocking connectivity
- Troubleshoot network adapter and TCP/IP configuration
- Diagnose name resolution problems
- Resolve LAN and remote access connectivity

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