Also known as the Avaya Aura Call Center Elite Implementation exam, this 7392X is the sole requirement of the ACIS - Avaya Aura Call Center Elite certification. So, if you’re vying for the said designation, you need to go through this 90-minute evaluation that involves the completion of 63 questions. The minimum passing rate for such an evaluation is 66%, which technically means you need to get 42 correct answers out of the total number of questions. Furthermore, the test validates your advanced-level proficiency, hence the need for a certain level of knowledge must be complied with. As outlined by the Avaya Learning path, candidates must have initially completed the ACIS-7120 - Avaya Aura Core Components before opting for 7392X. This is a recommended qualification to furnish you with a deeper command of the fundamental features of the Avaya platform. This also prepares you for more complex aspects of the Aura Call Center Elite. And to enroll for the actual 7392X exam, you need to check out the Pearson VUE site and see the available testing options. The pricing, however, differs per country. It’s also suggested that you register at least 2 months prior to your preferred schedule to ensure you meet the preconditions.
The Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation certification path includes only one 7392X certification exam.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Media Server & Announcements | 15% | - Announcement management and verification - Music-on-hold configuration - Avaya Aura Media Server setup |
| Topic 2: Call Vectors & Variable Vectors | 25% | - Testing and troubleshooting vector flows - Basic call vector design and configuration - Advanced vector variables and commands |
| Topic 3: Dial Plan & Call Routing | 20% | - Hunt groups, agent login, and call distribution - VDN configuration and override settings - Network routing and multi-site call handling |
| Topic 4: Administration, Integration & Troubleshooting | 25% | - Monitoring, reporting, and fault resolution - Integration with other Avaya Aura components - System administration and maintenance |
| Topic 5: System Architecture & Overview | 15% | - Communication Manager licensing and feature activation - Deployment models and system components - Avaya Aura Call Center Elite architecture |
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