Nortel 920-316 Exam : SCCS/Express/TAPI/Web Client/Agent

  • Exam Code: 920-316
  • Exam Name: SCCS/Express/TAPI/Web Client/Agent
  • Updated: Jul 17, 2026
  • Q & A: 69 Questions and Answers

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Nortel 920-316 Exam Syllabus Topics:

SectionObjectives
Symposium Communication Server Components- TAPI (Telephony API)
  • 1. Voice application interfacing
  • 2. TAPI configuration and support
- Symposium Express Overview
  • 1. Express architecture and features
  • 2. Integration with SCCS
Web Client and Agent Functionality- Agent Services
  • 1. Client connectivity options
  • 2. Agent workflow and tasks
- Web Client Interfaces
  • 1. User interface features
  • 2. Web-based administration
System Configuration and Troubleshooting- Installation and Setup
  • 1. Server and client installation practices
  • 2. Network and protocol settings
- Troubleshooting Techniques
  • 1. Logs and monitoring tools
  • 2. Diagnosis of common issues

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