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Apple Desktop Service Certification Sample Questions:

1. The basis for the component isolation troubleshooting technique is an understanding of _______ and _______ within computers. SELECT TWO

A) signal flow
B) fan air flow
C) coolant flow
D) network flow
E) power flow

2. A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?

A) The AirPort Express Base Station is too far away.
B) AirPort reception is affected by the display on top of the Mac mini.
C) The Mac mini must be upgraded to Mac OS X v10.4.7 first.
D) The AirPort Express Base Station is not compatible with the Mac mini.

3. Which of the following is NOT a valid power mode in recent Macintosh computers?

A) Sleep
B) Safe Sleep
C) Shut Down
D) Awake
E) Secure Sleep

4. A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?

A) Reset the logic board PMU.
B) Replace the processor (s)
C) Replace the power supply.
D) Run Apple Service Diagnostic.

5. Which of the following are visual and audible cues of a normal Mac startup sequence. SELECT ALL THAT APPLY

A) Computer beeps three times.
B) Apple logo appears on display.
C) Fans turn off.
D) Flashing question mark appears on display.
E) Startup chime sounds.

Solutions: