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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

Question 1

How can you display the contents of a hidden folder on a mounted volume in Finder?

A. From the Go menu, choose "Go to Folder," enter the path to the hidden folder, and click Go.
B. From the View menu, choose "Show hidden items."
C. From the Finder menu, choose Preferences, and select "Show hidden items."
D. Select the volume icon and choose "Show hidden items" from the Action menu.

Question 2

What's the locked file flag?

A. The system keeps applications from interfering with one another by segregating their memory usage using protected memory. Mac computers with 64-bit-capable processors allow processes to run in 64-bit mode, which allows them to individually access more than 4 GB of memory.
B. The OS X built-in firewall inspects each incoming networkconnection to determine if it's allowed. Connections areallowed or denied on a per-application basis.
C. The locked file flag prevents anyone, including the item's owner, from editing an item. Only the item's owner can unlock the item to then allow modification.
D. The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.

Question 3

Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A. Because OS X performs disk checks on startup only after a shutdown.
B. Because OS X loads a clean user session on startup only after a shutdown.
C. Because OS X archives errors from the session to the log only during a shutdown.
D. Because the Mac does a full POST on startup only after a shutdown.

Question 4

How do you engage Quick Look? Which applications support it?

A. The Privacy pane of Security & Privacy preferences can be used to allow or disallow applications' access to Location Services, Contacts, Calendars, Reminders, social network services, and Accessibility application access.
B. Quick Look is engaged by simply pressing the Space bar when a document is selected. Applications that support Quick Look include the Finder, Time Machine, Mail, and most open and save browser dialogs.
C. You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.
D. The Activity Monitor application is used to monitor open processes and applications.

Question 5

Which steps will let you retrieve a file from a Time Machine backup on an external hard disk connected to your Mac?

A. In the Finder enter a search term in the Spotlight search field, click the Add (+) button to add a search criterion, and choose Search Time Machine, then use the timeline to reach the appropriate date and time, select the file, and click Restore.
B. Control-click the icon of the folder in which you want the restored file to appear, open Time Machine from the shortcut menu, choose Restore from the Time Machine menu, use the timeline to reach the appropriate date and time, select the file, and click Restore.
C. Open System Preferences, click the Time Machine icon, click Retrieve, use the timeline to reach the appropriate date and time, select the file, and click Restore.
D. Open Time Machine, use the timeline to reach the appropriate date and time, select the file, and click Restore.

Solutions: