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Salesforce Certified Agentforce Specialist Sample Questions:

1. Before activating a custom Agent action, an Agentforce Specialist would like to understand multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the Specialist recommend?

A) Agentforce
B) Agent Builder
C) Model Playground

2. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the Information from Oracle ERP, which is the system of record for the order fulfillment process. How should an Agentforce Specialist apply the power of conversational AI to this use case?

A) Create a custom Agent action which calls a flow.
B) Configure the Integration Flow Standard Action in Agent Builder.
C) Create a Flex prompt template in Prompt Builder.

3. An Agentforce agent occasionally provides responses that reference outdated Case information.
What is the MOST effective way to reduce this issue?

A) Rely only on static instructions
B) Disable the Einstein Trust Layer
C) Improve data grounding using live Salesforce records
D) Increase prompt temperature

4. What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

A) Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.
B) Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.
C) Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

5. Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?

A) Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.
B) Predicting the likelihood of customers churning or discontinuing their relationship with the company.
C) Creating a draft newsletter for an upcoming tradeshow.

Solutions: