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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.

A) Align data fields with input fields
B) Export data to local file
C) Upload data from the template file
D) Find and fix errors in the data file
E) Realign territory data

2. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Locked stock
B) Plant stock
C) Consignment stock
D) Special stock

3. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A) Business configuration
B) Campaigns
C) Personal addresses and contacts
D) Discount list
E) Account hierarchies

4. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A) Employees can be assigned access rights and business roles: business users cannot
B) Employees need to be assigned directly to the organizational structure; business users fo not
C) Business users can be assigned access rights and business roles; employees cannot
D) Business users can be created using the data migration template; employees cannot

5. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business user
B) Business role
C) Organizational unit
D) Employee

Solutions: