ServiceNow CAS-PA Exam : Certified Application Specialist - Performance Analytics

  • Exam Code: CAS-PA
  • Exam Name: Certified Application Specialist - Performance Analytics
  • Updated: Nov 07, 2026
  • Q & A: 87 Questions and Answers

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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/mainline-blueprint-cas-pa.pdf

ServiceNow CAS-PA Exam Syllabus Topics:

SectionWeightObjectives
Configure Breakdowns and Breakdown Sources22%- Breakdown matrix, exclusions, and bucket groups
- Breakdown source setup and mapping
- Scripted breakdown mappings
Configure Indicators and Indicator Sources26%- Indicator source configuration and facts tables
- Aggregation scripts and score calculation
- Indicator types: Automated, Formula, Manual
Data Visualization, Widgets and Dashboards23%- Performance optimization and visualization selection
- Widget types: Score, Time Series, Breakdown Matrix
- Dashboard creation, filters, and access control
Targets, Thresholds and Administration10%- Target definition, thresholds, and KPI signals
- Permissions, diagnostics and troubleshooting
- Content packs and deployment
Solutions and Integrations7%- Performance Analytics with ITSM, CSM, HRSD
- Platform integration and best practices
Data Collection and Snapshot Management12%- Troubleshooting collection and data quality
- Historical snapshots and retention policies
- Data collector jobs and schedules

ServiceNow Certified Application Specialist - Performance Analytics Sample Questions:

Question #1

Which of the following statements best describes Performance Analytics Spotlight?

  • A. A view of the process data captured over a period of time
  • B. A rank list of records based on several weighted conditions
  • C. A view of the record priority at the current time
  • D. A visualization of an indicator score to display on a dashboard
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).

Question #2

A Performance Analytics Widget does not follow the Dashboard Breakdown Source. Select the possible reasons for this behavior. (Choose three.)

  • A. The Widget is prevented from seeing the data due to Element security.
  • B. It is a time series type widget.
  • C. The Breakdown used by the Widget is using a different Breakdown Source.
  • D. "Follow Element" is not checked in the Widget data settings.
  • E. The Indicator in the Widget has no configured Breakdowns.
  • F. The Widget is configured to follow an Interactive Filter.
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).

Question #3

How do you create and associate breakdowns on the breakdown source form?

  • A. From the ' Additional actions ' menu
  • B. By selecting the ' New ' button on the ' Breakdowns ' related list
  • C. From the ' Create Breakdowns ' related link
  • D. By adding multiple ' Facts tables ' under the Source tab
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).

Question #4

You have a Daily Collection job. How should you configure Relative start and Relative end to be able to collect scores for yesterday?

  • A. 1 days ago to 0 days ago
  • B. 0 days ago to 0 days ago
  • C. 1 days ago to 1 days ago
  • D. -1 days ago to 0 days ago
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).

Question #5

Which of the following data update settings for single score visualisations shows the timestamp of when the score was last updated?

  • A. Real time update
  • B. Follow filters
  • C. Background refresh interval (minutes)
  • D. Show score update time
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).

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