ServiceNow CIS-HR Exam : Certified Implementation Specialist-Human Resources

  • Exam Code: CIS-HR
  • Exam Name: Certified Implementation Specialist-Human Resources
  • Updated: Jul 08, 2026
  • Q & A: 130 Questions and Answers

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About ServiceNow CIS-HR Exam Questions

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CIS-HR Certification Application Process

Please note that you must have at least 3 years of professional experience in the IT industry to be eligible to apply. ServiceNow will validate your Professional Experience History upon submission of your application. The Business Continuity exam is worth 10 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Business Continuity activities. The job roles that are supported by this certification include the following:

The Change Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Change Management activities. The job roles that are supported by this certification include the following: The Service Delivery exam is worth 30 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Service Delivery activities. The job roles that are supported by this certification include the following: The Knowledge Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Knowledge Management activities.

CIS-HR Certification Learning & Certification Path

The full CIS-HR certification requires the completion of 5 exams. Once you have passed all 5 exams, you will be CIS-HRC certified. The following table outlines your certification process For National applicants who do not already hold a CISA or CISM certification, the Practitioner level is available as an additional credential (CIS HRS) through the ServiceNow Partner Program.

There are also several other vendor-specific certifications that may be used in conjunction with the CIS-HR for training and consulting. The ServiceNow Partner Program is a program that allows ISVs and consultants to apply for credentials at partner ISVs or training providers. Partnerships between ISVs and training providers ensure that candidates receive intensive, hands-on, real-world training covering all aspects of ServiceNow implementation.

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CIS-HR Certification Proven Skills & Complementary Knowledge

Along with the skills and knowledge, you will add to your credential, you will also learn complementary ideas and information. This is especially true if you choose to take the time to acquire knowledge of ServiceNow administrative duties and responsibilities.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

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