EXIN EX0-101日本語 Exam : ITIL Foundation V 3.0 & ITIL Foundation (EX0-101日本語版)

Exam Code: EX0-101J
Exam Name: ITIL Foundation V 3.0 & ITIL Foundation (EX0-101日本語版)
Updated: Aug 29, 2026
Q & A: 80 Questions and Answers

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EXIN EX0-101日本語 Exam Syllabus Topics:

Section

Objectives

Topic 1: Introduction to IT Service Management

- The concept of good practice
- The ITIL framework and service management approach
- IT service management processes, functions, roles and responsibilities

Topic 2: The Service Lifecycle

- Service Strategy

1. Service value and business relationship
2. Financial management for IT services
3. Service portfolio management

- Continual Service Improvement

1. Continual service improvement principles
2. The seven-step improvement process
3. Measurement and reporting

- Service Design

1. Supplier management
2. Information security management
3. Availability management
4. IT service continuity management
5. Capacity management
6. Service level management

- Service Operation

1. Problem management
2. Incident management
3. Request fulfillment
4. Access management
5. Service desk function

- Service Transition

1. Service asset and configuration management
2. Knowledge management
3. Change management
4. Release and deployment management

Topic 3: Key ITIL Concepts and Terminology

- Service providers, customers and users
- Processes, functions and roles
- Governance and control concepts
- Utility and warranty