Genesys GCP-GC-IMP Exam : Genesys Cloud Certified Professional - Implementation

  • Exam Code: GCP-GC-IMP
  • Exam Name: Genesys Cloud Certified Professional - Implementation
  • Updated: Sep 11, 2026
  • Q & A: 52 Questions and Answers

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Genesys GCP-GC-IMP Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Routing and Contact Center Configuration25%- Inbound and Outbound Routing
  • 1. Email and Message Routing
  • 2. Call Routing
- Queue Management
  • 1. Routing Methods
  • 2. Queue Configuration
Topic 2: Organization Setup and Administration20%- Initial Configuration
  • 1. Organization Settings
  • 2. Roles and Permissions
  • 3. User Management
- Security Configuration
  • 1. Authentication Methods
  • 2. Access Control
Topic 3: Architect and Automation15%- Flow Design
  • 1. Inbound Call Flows
  • 2. IVR Configuration
  • 3. Reusable Tasks
Topic 4: Monitoring, Reporting and Troubleshooting15%- Troubleshooting
  • 1. Telephony Diagnostics
  • 2. Routing and Configuration Issues
- Performance Monitoring
  • 1. Analytics and Reporting
  • 2. Quality Management
Topic 5: Telephony and Infrastructure25%- Telephony Configuration
  • 1. Sites and Locations
  • 2. Trunks and External Connections
  • 3. Phone Management
- Number Management
  • 1. DID Configuration
  • 2. Extension Management

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question #1

What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

  • A. employee
  • B. User
  • C. Supervisor
  • D. admin
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

Calling Name and Address can be overridden.

  • A. False
  • B. True
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

How do you represent your organization when you contact the Genesys Cloud support team?

  • A. ID
  • B. Company Name
  • C. Organization ID
  • D. Agent Name
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

  • A. It should be connected to a network segment that has outbound access to the public Internet.
  • B. It should be connected to a different network segment that has access to your company intranet.
  • C. It should be connected to the same network segment that the Bridge server is on.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

What is the maximum file size that a user can upload into Genesys Cloud Documents?

  • A. 2 GB
  • B. 100 MB
  • C. No Limit
  • D. 10 MB
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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