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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Services for consumers?

A) Consumers are concerned about mission critical response times for printing and computing repairs.
B) Consumers do not believe it is important to spend money on their IT.
C) HP does not offer repair services for consumers.
D) Consumers want to enhance their experience; they are searching for enjoyment.

2. What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?

A) How HP services can positively impact their financial performance
B) Safeguarding their business with limited or no IT staff
C) The value of user advisory and premium services
D) The benefits of HP Smart Friend

3. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP Smart Fix
B) HP CallMe
C) HP HelpMe
D) HP Smart Friend

4. As a consequence of the economic crisis, what is a typical CIO behavior?

A) They try to keep their current install base alive for the longest possible time.
B) They invest more in new hardware
C) They look to increase their expenses in IT infrastructure.
D) They do not consider buying extra services.

5. What is an effect of adding services to hardware deals?

A) increases complexity of the offer
B) easier repeat sales
C) services selling has little effect on hardware deals
D) decreases profit

Solutions: