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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A. HP Care Pack Services
B. HP Standard Contractual Services
C. HP Defective Media Retention
D. HP Onsite Repair

Question 2

Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A. Travel Services
B. Maintenance Kit replacement for printers
C. HP Care Pack Services (next business day or same day)
D. Accidental Damage Protection

Question 3

What is true about the difference between HP Contractual Services and HP Care Pack Services?

A. HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
B. HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
C. HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
D. HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.

Question 4

Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A. HP Care Pack Services
B. HP Custom Contractual Services
C. HP Standard Contractual Services
D. HP Priority Services

Question 5

Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)

A. HP Care Pack Services
B. HP Custom Contractual Services
C. HP Configuration Services
D. HP Standard Contractual Services
E. HP Priority Services

Solutions: