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ITIL ITIL-5-Foundation Exam : ITIL Foundation (Version 5)
- Exam Code: ITIL-5-Foundation
- Exam Name: ITIL Foundation (Version 5)
- Updated: Sep 22, 2026
- Q & A: 80 Questions and Answers
About ITIL ITIL-5-Foundation Exam Questions
Click a link, sign in, practice. The ITIL Foundation (Version 5) test prep engine from VCEEngine is ready the moment it lands in your inbox — 80 practice questions for the ITIL-5-Foundation exam in 2026.
ITIL ITIL-5-Foundation Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITIL-5-Foundation |
| Related Certifications: | ITIL 4 Extension Modules ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Foundation |
| Certificate Validity Period: | 3 years |
| Passing Score: | 65% |
| Exam Format: | Multiple-choice |
| Exam Price: | USD 383 |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Available Languages: | Chinese (Traditional), French, Spanish, English, Portuguese, Italian, Japanese, German, Chinese (Simplified), Polish |
| Sample Questions: |  |
| Exam Way: | Online (proctored) or at a Pearson VUE test center |
| Pre Condition: | No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation |
ITIL ITIL-5-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Product & Service Management | - Value Streams and Processes - Information and Technology - Partners and Suppliers - Organizations and People | |
| ITIL 5 in Practice | - Integration points with other frameworks (Agile, Lean, DevOps) - Applying ITIL 5 in modern digital, Agile, and DevOps environments | |
| ITIL Value System | 30% | - Continual improvement - Governance - Value chain activities - Guiding principles - Management practices |
| Key ITIL Terms and Definitions | 40% | - Digital products vs digital services - Experience in the service context - Value, outcomes, cost, risk - Service offerings, service interactions, service relationships |
| Product & Service Lifecycle | - Roles of product and service lifecycle activities - Lifecycle stages overview - How the lifecycle supports value delivery |
ITIL ITIL-5-Foundation Exam: Quick Answers
Yes — download the free ITIL Foundation (Version 5) demo and judge the quality yourself before paying; the whole content goes further than the demo, but the demo shows the style. Purchases include 365 days of free updates delivered by email; renew afterward at 50% off.
No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required. Eligibility rules change over time, so verify the current requirements on the official page (official ITIL-5-Foundation exam page) before registering.
The ITIL Foundation (Version 5) is ITIL's certification exam for ITIL Foundation Level, at the Foundation level. Related credentials include ITIL 4 Foundation, ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Extension Modules. Prepare efficiently: short review sessions anywhere, mock exams when you have a desk.
The ITIL Foundation (Version 5) blueprint spans 5 domains — including ITIL Value System (30%), ITIL 5 in Practice, Product & Service Lifecycle. Tag key points per domain in the PDF version; the complete outline above lists every subtopic.
60 minutes for 40 questions. Build pacing with the VCEEngine software engine: repeated timed mock exams make the real clock feel easy.
Our system emails the ITIL Foundation (Version 5) material automatically right after purchase — about a minute; click the link, sign in, and use the engine immediately, with 24/7 help if nothing arrives within 2 hours. If you unfortunately fail the corresponding ITIL-5-Foundation exam within 60 days of purchase, you're welcome to a full refund: upload your failed result — a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — and we handle it within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. We also recommend an alternative: exchange for two equal-value products free.
USD 383 per attempt, 65% to pass. Each retake costs the full fee, so prepare thoroughly the first time — the 80 practice questions for the ITIL-5-Foundation exam at VCEEngine closely simulate the real test.
ITIL Foundation (Version 5) Sample Questions:
Question #1
How should the ITIL Guiding Principles be combined when an organization is making a decision?
- A. By selecting one guiding principle to follow as the main basis for every decision
- B. By using the "keep it simple and practical" principle and one or two others that are relevant to the specific decision
- C. By considering each guiding principle to understand its relevance before applying it
- D. By using all the guiding principles equally when making any decision
Correct Answer: C 🗳️
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Question #2
Why are management practices important in digital product and service management?
- A. They replace the need for value streams
- B. They define the purpose of the organization
- C. They influence the financial outcome of the organization
- D. They provide resources and capabilities to accomplish objectives
Correct Answer: D 🗳️
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Question #3
Which statement regarding a partnership relationship is TRUE?
- A. It focuses on the operational and tactical levels, not on the strategic level
- B. It involves bespoke services with a focus on innovation and growth
- C. It focuses mainly on operational efficiency and uses standardized contracts
- D. It provides commercial off-the-shelf services for a wide range of consumers
Correct Answer: B 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
Question #4
An organization is planning to improve an existing service and wants to understand its current performance before making any changes. According to the principle "start where you are," what could an organization consider when observing current performance of the service?
- A. Avoid applying risk management when reusing existing processes
- B. Involve people who have little or no prior knowledge of the service
- C. Identify who the consumer is and why they use the service
- D. Select the right message and method to communicate with stakeholders
Correct Answer: B 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
Question #5
Which statement BEST describes service quality?
- A. The assurance that a service will meet agreed requirements and is fit for use
- B. A documented agreement between a service provider and a customer
- C. The functionality provided by a product or service to meet a particular need
- D. The sum of the characteristics of a service that are relevant to its ability to satisfy stated and implied needs
Correct Answer: D 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
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