A good study tool renews with the exam. The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) engine at VCEEngine updates according to the original question pool — 82 practice questions for the ITIL-DSV日本語 exam, closely aligned to the real test.
| Certification Vendor: | AXELOS |
|---|---|
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value |
| Exam Number: | ITIL-DSV |
| Certificate Validity Period: | Lifetime (subject to CPD requirements) |
| Real Exam Qty: | 40 |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice (Multiple Answers), Multiple Choice (Single Answer) |
| Related Certifications: | ITIL 4 Strategic Leader (SL) ITIL 4 Managing Professional (MP) ITIL 4 Foundation |
| Available Languages: | German, Italian, French, English, Spanish, Portuguese, Simplified Chinese, Japanese |
| Exam Price: | USD 295 |
| Exam Duration: | 130 minutes |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or at authorized testing centers (Pearson VUE) |
| Pre Condition: | ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-itil-4/itil-4-specialist-drive-stakeholder-value |
| Section | Weight | Objectives |
|---|---|---|
| Customer Experience (CX) | 13% | - CX metrics and key performance indicators (KPIs) - Customer experience design principles - Customer experience culture |
| Customer Value | 13% | - Value co-creation concepts - Value propositions - Customer value dimensions |
| Customer Journey Mapping | 13% | - Mapping the customer journey - Touchpoints and channels - Purpose and value of customer journey mapping |
| Knowing How to Generate Value | 13% | - Risk and cost considerations - Service consumption and usage - Non-use value |
| Measuring and Monitoring Value | 13% | - Value measurement methods - Customer satisfaction measurement - Service pricing and charging models |
| Building Stakeholder Relationships | 9% | - Stakeholder communication - Supplier and partner relationships - Relationship lifecycle |
| Realizing Value Throughout the Journey | 13% | - Onboarding and offboarding - Value tracking - Service readiness and availability |
| Ensuring Appropriate Access | 13% | - Service accessibility - Equity of service provision - Barriers to access |
Yes — download the free ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) demo and judge the quality yourself before paying; the whole content goes further than the demo, but the demo shows the style. Purchases include 365 days of free updates delivered by email; renew afterward at 50% off.
ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam. Eligibility rules change over time, so verify the current requirements on the official page (official ITIL-DSV日本語 exam page) before registering.
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) is ITIL's certification exam for ITIL 4 Managing Professional, at the Specialist level. Related credentials include ITIL 4 Foundation, ITIL 4 Managing Professional (MP), ITIL 4 Strategic Leader (SL). Prepare efficiently: short review sessions anywhere, mock exams when you have a desk.
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) blueprint spans 8 domains — including Measuring and Monitoring Value (13%), Ensuring Appropriate Access (13%), Customer Journey Mapping (13%). Tag key points per domain in the PDF version; the complete outline above lists every subtopic.
130 minutes for 40 questions. Build pacing with the VCEEngine software engine: repeated timed mock exams make the real clock feel easy.
Our system emails the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) material automatically right after purchase — about a minute; click the link, sign in, and use the engine immediately, with 24/7 help if nothing arrives within 2 hours. If you unfortunately fail the corresponding ITIL-DSV日本語 exam within 60 days of purchase, you're welcome to a full refund: upload your failed result — a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — and we handle it within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. We also recommend an alternative: exchange for two equal-value products free.
USD 295 per attempt, 70% to pass. Each retake costs the full fee, so prepare thoroughly the first time — the 82 practice questions for the ITIL-DSV日本語 exam at VCEEngine closely simulate the real test.
新しいユーザーがサービスプロバイダーのサービスにオンボーディングしています。
コミュニケーション管理戦略を準備するよう求められています。どの関係者が計画に参加しますか?
Correct Answer: A 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
ある組織がデータ センターのアウトソーシングを検討しています。サプライヤー マネージャーは、潜在的な外部サービス プロバイダーを分析しています。
サプライヤー マネージャーが意思決定プロセスで考慮すべきではない要素はどれですか。
Correct Answer: C 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
ある組織では、大手サービス プロバイダーが提供するすぐに使えるサービスを使用しています。サービス プロバイダーはどのようにして組織のニーズを把握しているのでしょうか。
Correct Answer: A 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
時間帯に応じてサービスの価格が変わる可能性がある課金メカニズムはどれですか?
Correct Answer: A 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
ある組織が掃除機に音声アシスタントを追加しました。
マーケティング チームはアプライアンスの発売を準備しています。検討すべき正しいアプローチは何でしょうか?
Correct Answer: D 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
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