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| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFNDv4 |
| Real Exam Qty: | 40 |
| Passing Score: | 65% |
| Related Certifications: | ITIL 4 Foundation |
| Exam Format: | Multiple Choice |
| Available Languages: | Portuguese, German, French, Spanish, Japanese, Italian, English, Chinese |
| Exam Duration: | 60 minutes |
| Sample Questions: |  |
| Exam Way: | Online or Test Center (Pearson VUE / EXIN) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
| Section | Objectives |
|---|---|
| Topic 1: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Progress iteratively with feedback - Start where you are - Focus on value - Keep it simple and practical - Think and work holistically - Optimize and automate - Collaborate and promote visibility |
| Topic 2: Understand the purpose and components of the ITIL service value system | - Service Value Chain - Practices - Governance - Continual Improvement - Guiding Principles |
| Topic 3: Understand the four dimensions of service management | - Information and Technology - Partners and Suppliers - Organizations and People - Value Streams and Processes |
| Topic 4: Understand the activities of the service value chain | - Design & Transition - Deliver & Support - Plan - Improve - Engage - Obtain/Build |
| Topic 5: Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor |
| Topic 6: Know the purpose and key terms of 15 ITIL practices | - Deployment Management - Incident Management - Monitoring and Event Management - Service Configuration Management - Service Desk - Service Request Management - IT Asset Management - Release Management - Continual Improvement - Supplier Management - Service Level Management - Problem Management - Information Security Management - Relationship Management - Change Control |
Yes — download the free EXIN ITIL 4 Foundation demo and judge the quality yourself before paying; the whole content goes further than the demo, but the demo shows the style. Purchases include 365 days of free updates delivered by email; renew afterward at 50% off.
None Eligibility rules change over time, so verify the current requirements on the official page (official ITILFND_V4 exam page) before registering.
The EXIN ITIL 4 Foundation is EXIN's certification exam for EXIN ITIL, at the Junior level. Related credentials include ITIL 4 Foundation. Prepare efficiently: short review sessions anywhere, mock exams when you have a desk.
The EXIN ITIL 4 Foundation blueprint spans 6 domains — including Understand how the ITIL guiding principles can help an organization adopt and adapt service management, Understand the purpose and components of the ITIL service value system, Understand the key concepts of service management. Tag key points per domain in the PDF version; the complete outline above lists every subtopic.
60 minutes for 40 questions. Build pacing with the VCEEngine software engine: repeated timed mock exams make the real clock feel easy.
Our system emails the EXIN ITIL 4 Foundation material automatically right after purchase — about a minute; click the link, sign in, and use the engine immediately, with 24/7 help if nothing arrives within 2 hours. If you unfortunately fail the corresponding ITILFND_V4 exam within 60 days of purchase, you're welcome to a full refund: upload your failed result — a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — and we handle it within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. We also recommend an alternative: exchange for two equal-value products free.
What varies in size and complexity, and uses functions to achieve its objectives?
Correct Answer: C 🗳️
Which BEST describes the focus of the 'think and work holistically' principle?
Correct Answer: A 🗳️
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?
Correct Answer: C 🗳️
Which two practices interact the MOST with the service desk practice?
Correct Answer: D 🗳️
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?
Correct Answer: B 🗳️
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