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EXIN ITSM20F Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

Question 1

A Change leads to a modification of an IT element.
Which of the following terms best describes the element being modified?

A. A Configuration Item
B. A developed application
C. A deployed infrastructure
D. A Service

Question 2

What is used for the assessment of maturity of organizations?

A. CobIT
B. MOF
C. ITIL@
D. CMMI@

Question 3

What is the most common process that is associated with the Service Desk?

A. Configuration Management
B. Incident Management
C. Change Management
D. Service Level Management

Question 4

What is the objective of the Security Management process?

A. to manage information security effectively for critical services only
B. to manage information security effectively within all service activities
C. to manage information security effectively relating to the financial administration of service activities
D. to manage information security effectively for IT staff

Question 5

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

A. Incident Management
B. Service Desk
C. Service Level Management
D. Availability Management

Solutions: