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IBM M2040-642 Exam Syllabus Topics:

IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

Question 1

To a customer, what main value does an IBM Business Partner bring to an IBM Connections implementation?

A. They can provide legacy systems expertise
B. They can provide discounted sales quotes
C. They provide installation, integration, and trusted consulting to ensure the success of the project
D. They can provide impressive presentations

Question 2

What in IBM Connections provides "crowd-sourcing" - a great way to gather structured feedback and promote ideas from the community?

A. Profiles
B. Ideation blogs
C. Forums
D. Information center

Question 3

What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A. Status Updates plug-in
B. Media-Share plug-in
C. Social Media plug-in
D. Notes Integrator plug-in

Question 4

Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A. be transparent with two-way dialog
B. limit access to social media site by employees and partners
C. do not respond to negative statements in social media sites
D. ensure that strategies are pushed down into the organization

Question 5

How do you measure the value of a Social Business implementation for a customer?

A. By the size of the purchase order they sign
B. By how satisfied the employees are
C. By how many "likes" they get on their Facebook page
D. By measuring key outcome-based goals that track return on investment for key strategies

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