Microsoft MB2-866 Exam : Microsoft Dynamics CRM 2011, Customization and Configuration

  • Exam Code: MB2-866
  • Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
  • Updated: Jul 22, 2026
  • Q & A: 75 Questions and Answers

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Microsoft MB2-866 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuring Organizational Structure15-20%- Deployment models
- Inheritance and hierarchy
- Business units
Topic 2: Customizing Forms, Views and Charts15-20%- Form design and layout
- Chart and dashboard configuration
- View creation and filtering
Topic 3: Managing Users, Teams and Security20-25%- Field-level security
- Team types and administration
- User creation and management
- Security roles and privileges
Topic 4: Customizing Relationships and Mappings10-15%- Relationship behaviors
- 1:N, N:1, N:N relationships
- Field mapping
Topic 5: Configuring Auditing and Solutions15-20%- Managed vs unmanaged solutions
- Enabling and managing auditing
- Import, export and deployment of solutions
Topic 6: Customizing Entities and Attributes20-25%- Attribute types and configuration
- Entity properties and behaviors
- System vs custom entities

Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

1. Changes to records on a custom Microsoft Dynamics CRM 2011 entity are not being recorded in the audit logs. Which settings are necessary to ensure that changes to the records are properly recorded? (Choose all that apply.)

A) Configure the Audit Log Management entity to record data in the current calendar quarter.
B) In System Settings, enable the Start Auditing setting.
C) Enable auditing for the entity.
D) Set the View Audit Partition security privilege to Organization for all users.


2. You deploy a managed solution that allows form customization. A customer adds tabs and fields to several forms. You add a field to a form that has been customized by a customer, and export a new version of the managed solution. Which options are available when you import the managed solution?

A) You must overwrite or maintain all customizations.
B) You can overwrite selected customizations and maintain selected customizations.
C) You can overwrite selected customizations.
D) You can maintain selected customizations.


3. Which of the following are features of the Microsoft Dynamics CRM 2011 platform? (Choose all that apply.)

A) controlling access to the database through the data access layer
B) raising events for workflow processes
C) controlling access to objects through security
D) enforcing the population of required custom fields on a record


4. A company uses Microsoft Dynamics CRM 2011 with existing Opportunity records. You add a field to the Opportunity entity, set the Requirement Level for the new field to Business Required, and publish all customizations. Users can edit existing records and save new records without entering data in the new field. You need to ensure that users cannot save new or edited Opportunity records without entering data in the new field. What should you do?

A) Create a web resource to validate data entry.
B) Add the new field to the Opportunity form.
C) Add the new field to the Dependent Fields list for the Opportunity form.
D) Create a workflow to validate data entry.


5. A Microsoft Dynamics CRM 2011 organization has users located in three countries. You need to set the decimal precision for the currency fields. Which of the following settings should you configure? (Choose all that apply.)

A) the Personal Standards and Formats setting
B) the Pricing Decimal Precision system setting
C) the Organizational Standards and Formats setting
D) the Precision setting on each currency attribute


Solutions:

Question # 1
Answer: B,C
Question # 2
Answer: A
Question # 3
Answer: A,B,C
Question # 4
Answer: B
Question # 5
Answer: B,D

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