Pegasystems PEGACPDC25V1 Exam : Certified Pega Decisioning Consultant 25

  • Exam Code: PEGACPDC25V1
  • Exam Name: Certified Pega Decisioning Consultant 25
  • Updated: Oct 13, 2026
  • Q & A: 108 Questions and Answers

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 2
  • Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 3
  • AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Topic 4
  • Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 5
  • Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 6
  • Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 7
  • Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.

Reference: https://academy.pega.com/exam/certified-pega-decisioning-consultant-5

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions:

Question #1

A financial institution's NBA team discovers that they need to modify their risk assessment strategy and edit a scorecard used for loan approvals. The team lead reviews the available options in 1:1 Operations Manager to determine the most appropriate approach to implementing these changes.
Which approach should the team lead use to implement these strategy and scorecard modifications?

  • A. Create a new revision in 1:1 Operations Manager, followed by a new change request in the Customer Decision Hub portal
  • B. Submit a Create new action request in 1:1 Operations Manager
  • C. Submit an Update existing action request in 1:1 Operations Manager
  • D. Submit an Other request type in the Customer Decision Hub portal
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

MyCo, a mobile company, uses Pega Customer Decision Hub'" to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what must you do to present offers from the two groups'

  • A. Map a real-time container to the Top-level or Issue-level.
  • B. Set contact limits for both the groups.
  • C. Enable an engagement policy for the second group.
  • D. Create a decision strategy at the Issue-level.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

U+ BankT a retail bank, uses Pega Customer Decision Hub to manage various business changes throughout their operations The bank's team members need to understand which change request type to use tor different business scenarios they encounter Select each change request type on the left, and drag it to the matching scenario descriptions on the right:

Reveal Solution  Discussion  0

Correct Answer:

Question #4

A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day one. On day five, the bank presents a similar offer if the first email is ignored.
If you re-implement this requirement by using the always-on outbound customer engagement paradigm, how do you approach this scenario?

  • A. Create an action with a flow that contains two Send Email shapes, one for each email. Set appropriate wait times between the shapes.
  • B. Configure the primary schedule to run daily and let the artificial intelligence (AI) choose the best action based on engagement policies.
  • C. Configure a primary schedule for the original offer email and setup an ad-hoc schedule to send the second email.
  • D. Create two segments to identify the target audience for each of the two offer emails: day one, and day five. Set up two schedules per day for the two segments.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

U+ Bank is promoting a new premium credit card with an 18% APR to its existing customers. To protect customer value, the bank wants to avoid offering this card to customers who already hold a credit card with a lower Interest rate (12% APR or below).
Which engagement policy condition type should you use to exclude customers with lower-interest cards from receiving the premium offer?

  • A. Applicability
  • B. Suitability
  • C. Action-level Suitability
  • D. Eligibility
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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