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| Section | Weight | Objectives |
|---|---|---|
| Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Channels | 10% | - Channel Integration
|
| Engagement Policies | 12% | - Policy Configuration
|
| Decision Strategies | 25% | - Strategy Design
|
| Actions and Treatments | 12% | - Action Management
|
| Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| AI and Arbitration | 8% | - Decision Prioritization
|
| Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
1. In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?
A) Data Import
B) None, properties are available
C) Proposition Data
D) Set Property
2. HOTSPOT
In the Answer Area, select the correct engagement policy for each condition.
3. MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?
A) Manual
B) When accessed
C) Daily
D) Reset Interval does not matter for this scenario
4. Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
A) Audience
B) Contact policies
C) Engagement policies and Arbitration
D) Segmentation
5. U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)
A) Map the real-time container to a business structure level
B) Add contact policy rules
C) Enable web channel
D) Define the starting population
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: Only visible for members | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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