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Salesforce Certified Business Analyst Sample Questions:

1. The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?

A) The acceptance criteria of the user story
B) The definition of done of the user story
C) The who, what, and why of the user story

2. Cloud Kicks is preparing for User Acceptance testing (UAT) related to an upcoming major release.
To which environment should a business analyst recommend that users log in to complete their assigned testing?

A) Production
B) Full Sandbox
C) Developer

3. After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?

A) Missing test org access details
B) Missing test result details
C) Missing test script details

4. Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?

A) Focus on the task at hand instead of on individual team members.
B) Tell the truth in difficult situations.
C) Avoid exposing one's own mistakes to the team.

5. From where can an Admin unlock a user?

A) Setup > Object Manager > Users > Select User > Unlock
B) Users > Select user > Unlock
C) Setup > Locked Users > Unlock
D) Users > Logins > Unlock Users

Solutions: