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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?

A) Definition of done
B) Entity relationship diagram
C) User acceptance criteria

2. What is the storage of the Developer Pro Sandbox?

A) 1GB
B) 300MB
C) 2GB
D) 200MB

3. A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?

A) Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
B) Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
C) Eliciting requirements, writing user stories, implementing solutions,Testing solutions

4. Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.
What should the user story focus on?

A) Product functionality
B) Sales margins
C) Customer experience

5. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?

A) Proceed with the sales team's project as planned.
B) Start project work for the operations team.
C) Include the operations team during discovery.

Solutions: