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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?

A) Mindouch
B) SAP JAM
C) Google Docs
D) Microsoft Sharepoint

2. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Copy the access right from a business user who already has access to the work center view
B) Create a business role that has access to the work center view and assign it to the business user
C) Assign the business user to the organizational structure.
D) Use business scoping to activate the work center containing the view

3. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Google maps
B) Hotmail
C) Mindtouch
D) Whatsapp

4. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-business
B) Business-to-consumer
C) Business-to-customer
D) Employee support
E) Consumer-to-consumer

5. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In integration under the Business Configuration work center
B) In General Settings under the Administrator work center
C) In Service and Social General Settings under the Administrator work center
D) In Fine-Tuning under the Business Configuration work center

Solutions: