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| Section | Objectives |
|---|---|
| Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Service Request Processing | - Service orders and notifications - Service request management |
| Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
1. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A) Google Docs
B) SAP Jam
C) Microsoft SharePoint
D) MindTouch
2. What does a Simulate Run action display in maintenance plans?
A) A list of all objects for which a work ticket would be created
B) The top 10 objects for which a work ticket would be created
C) The number objects for which a work tickets would be created
D) A success status to indicate if the maintenance plan run was successful
3. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A) Execute data migration
B) Set up scoping
C) Define the organizational structure
D) Define business roles
4. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.
A) To create business users
B) To scope the system
C) To assign accounts to business users
D) To restore system default settings
5. Which field do you use when allowing resource planning of service ticket items?
A) Demand relevant
B) Dispatch relevant
C) Scheduling relevant
D) Resource relevant
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: D | Question # 3 Answer: B,D | Question # 4 Answer: A,B | Question # 5 Answer: C |
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