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| Section | Weight | Objectives |
|---|---|---|
| Agent Desktop & Console Extensions | 15% | - Console Customization - Agent Scripting and Workflows - Desktop Add-ins using .NET |
| Integration APIs | 25% | - Connect for PHP - Authentication and Security - Connect Web Services for SOAP - Connect REST API |
| Deployment & Troubleshooting | 5% | - Logging and Debugging - Performance Optimization - Deployment Process |
| Oracle B2C Service Architecture & Data Model | 20% | - Custom Objects and Fields - Data Access and Security Model - RightNow Object Query Language (ROQL) - Connect Common Object Model (CCOM) |
| Customer Portal Customization | 35% | - Models, Controllers and JavaScript - Standard and Syndicated Widgets - Look and Feel Customization - Custom Widget Development - Portal Framework and Deployment |
1. You have extended the standard Contact model to a custom model named Extendedcontact, which contains the addcustomName ()function. You have completed the mapping inextensions.ymi file already.
What is the correct code to call this function from a custom controller?
A)
B)
C)
D)
E)
A) Option D
B) Option B
C) Option A
D) Option C
2. Which statement is true about the JavaScript API?
A) It Is available when you use the Connect Common Object Model CCOM for API operations.
B) It cannot be used in Custom Object workspaces.
C) It is available as JavaScript objects and can be exposed through browser controls in a workspace.
D) It comes with in-built exception handling.
3. The following C#.Net code is used during a chaining operation on an incident (some called methods are not shown).
A) The idspecified attribute of the ChainSourceld object should be true,
B) Chaining with generic objects is not supported when using standard objects.
C) The suppressRules option must always be set to true when chaining generic objects.
D) The suppressExternaiEvents option must always be set to true.
4. You are working in the B2C Service Customer Portal and are attempting to troubleshoot anAJAX issue with a custom widget. What would be the correct environment and procedure to use for debugging this issue?
A) in the CustomerPortal Development environment, by using phpoutlogO in the controller -php file for the custom widget
B) in the Customer Portal Productionenvironment, by setting breakpoints in the RightNowEvent.js file
C) in the Customer Portal Production environment, by setting breakpoints in the logic, js file for the custom widget
D) in the Customer Portal Development environment, by setting breakpoints in the logic, js file for the custom widget
5. Which API operation can be used to retrieve a list of all IncidentQueue labels and IDs configured on your Oracle B2C Service site?
A) QueryObjects
B) GetMetaData
C) GatValuesForNamedID
D) GatValuesForNamedlDHierarchy
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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