Avaya 6402 Exam : Avaya IP Office Implementation

  • Exam Code: 6402
  • Exam Name: Avaya IP Office Implementation
  • Updated: Sep 30, 2026
  • Q & A: 63 Questions and Answers

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Avaya 6402 Exam Syllabus Topics:

SectionObjectives
Maintenance and Troubleshooting- System monitoring and diagnostics
  • 1. Backup and restore procedures
    • 2. Log analysis and fault isolation
      IP Office System Architecture- IP Office components and deployment models
      • 1. Control Unit hardware and variants
        • 2. Server Edition architecture overview
          User and Extension Management- User provisioning and administration
          • 1. User rights and profiles
            • 2. Extension assignment and numbering plans
              Installation and Initial Configuration- System setup and commissioning
              • 1. Licensing and activation
                • 2. IP Office Manager configuration basics
                  Voicemail and Messaging- Voicemail Pro configuration
                  • 1. Call flow design basics
                    • 2. Auto-attendant configuration
                      Trunking and Connectivity- SIP and PSTN configuration
                      • 1. SIP trunk setup and routing
                        • 2. PRI/BRI configuration basics

                          Avaya IP Office Implementation Sample Questions:

                          Question #1

                          In the exhibit, the User Profile for Amy Clement shows button programming. All buttons have a small lock that appears to the left of the button. What does the lock indicate?

                          • A. The buttons have been programmed within User Rights.
                          • B. The buttons ate unavailable to users setas Basic Worker.
                          • C. The buttons only appearwhen the useris set to be a Public User.
                          • D. The buttons can be changed or configured by the user.
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Question #2

                          When connecting a 1600 series IP telephone to an IP500v2, which license is required?

                          • A. IP500 Public Worker
                          • B. IP500 Data Networking
                          • C. Avaya IPEnd Points
                          • D. Privileged Edition
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          Question #3

                          How many external expansion modules may be added to an IP Office 500v2 for maximum capacity without an expansion module base card?

                          • A. 14
                          • B. 4
                          • C. 8
                          • D. 18
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          Question #4

                          A customer with digital stations uses their outbound digital lines at 95% of capacity. Which variable should be considered when planning for future growth?

                          • A. the number of users
                          • B. the number of hunt groups
                          • C. the number of trunks
                          • D. the number of VCM channels
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          Question #5

                          The licensing model of IP Office offers four different edition licenses. Which sequence shows the correct dependency of the licenses?

                          • A. Essential Edition > Basic Edition > Preferred edition > Advanced Edition
                          • B. Basic Edition > Essential Edition > Advanced Edition > Preferred Edition
                          • C. BasicEdition > Essential Edition > Preferred Edition > Advanced Edition
                          • D. Basic Edition > Preferred Edition > Advanced Edition > Essential Edition
                          • E. Advanced Edition > Basic Edition > Essential Edition >Preferred Edition
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

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