Nortel 920-167 Exam : NCSS-Contact Center RIS.6.0 Application Developer

  • Exam Code: 920-167
  • Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
  • Updated: Sep 03, 2026
  • Q & A: 60 Questions and Answers

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Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Contact Center RIS 6.0 Architecture- Call flow and routing fundamentals
- System components and architecture overview
Application Development- Scripting and customization in RIS environment
- Integration with contact center services
Configuration and Administration- System configuration procedures
- User and service management
Troubleshooting and Maintenance- Performance monitoring and optimization
- Diagnosing application issues

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