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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement describes IT processes?

A) Interrelated activities carried out to create value for customers or stakeholders
B) Activities designed to make delivering IT services more effective and efficient.
C) The people and the tools they use to carry out activities.
D) Capabilities that reduce IT costs.

2. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Use the Security module in IBM SmartCloud Control Desk
B) Modify the profile information access which the problem manager can change on their own
C) Alter the security properties in the LDAP system using an LDIF update
D) Use the Problem Management module in the IBM SmartCloud Control Desk

3. What is a service owner responsible for?

A) Designing and documenting a service
B) Producing a balanced scorecard showing the overall status of all services
C) Continual improvement of a service
D) Carrying out the service operation activities needed to support a service

4. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?

A) Deploy additional agents which can be downloaded from the Integrated Service Management Library.
B) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.
C) Perform field customizations using the database configuration application.
D) Use the TADDM Custom Server Extension.

5. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured cron tasks
B) Badly configured workflows
C) Badly configured actions
D) Badly configured processes

Solutions: