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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is the basis for any gap analysis on IT asset and service management solutions?

A) The current IT satisfaction survey results for IT users.
B) The contents of a customer's CMDB.
C) The customer's IT business processes and requirements for asset and service management.
D) A financial report on a customer's IT expenditure.

2. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Faster software provisioning
B) Increase asset functionality
C) Reduce total cost of ownership
D) Increase productivity
E) Real-time asset monitoring

3. How can workflow-driven change processes reduce costs?

A) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
B) By interfacing with multiple technology APIs to implement unattended changes.
C) Because the same custom workflow-driven change processes can be reused by multiple customers.
D) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.

4. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM SmartCloud Enterprise Provisioning
B) IBM Workload Balancer
C) IBM Service Management
D) IBM Smart Groupware

5. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To identify Key Performance Indicators
B) To evaluate license needs
C) To identify the decision makers
D) To draw an organization chart

Solutions: