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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. The SIP protocol (Session Initiation Protocol) is used only for call signaling and setup; the actual voice media is carried by a separate protocol like RTP.

A) False
B) True

2. What is the ultimate goal of a well-designed AICC solution from a business perspective?

A) To have the most advanced technology.
B) To reduce the number of agents employed.
C) To eliminate the need for a CRM system.
D) To enhance customer experience, improve operational efficiency, and drive business growth.

3. When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?

A) To replace the existing ACD immediately.
B) To act as the new CTI server.
C) To convert analog agent phones to IP phones.
D) To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.

4. In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?

A) To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
B) To indicate that a call has been answered.
C) To transfer a call to another extension.
D) To initiate a new call.

5. What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A) To maintain NAT traversal and detect connection failure quickly.
B) To transfer call control signals.
C) To ensure the audio quality remains high.
D) To synchronize the clocks between the two systems.

Solutions: