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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

In the context of SIP trunks, what is "DID" (Direct Inward Dialing)?

A. A protocol for video calls.
B. A type of audio codec.
C. A range of telephone numbers that are routed to the AICC system over the SIP trunk.
D. A method for agent authentication.

Question 2

When integrating AICC with a custom application using web services (SOAP/REST), what is the critical security consideration for the data in transit?

A. Using HTTP for faster performance.
B. Ensuring the application server has a fast CPU.
C. Using XML instead of JSON for data format.
D. Implementing mutual TLS (mTLS) authentication and encryption.

Question 3

In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?

A. To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
B. To indicate that a call has been answered.
C. To transfer a call to another extension.
D. To initiate a new call.

Question 4

For a customer who requires detailed compliance reporting for PCI DSS, which AICC feature is essential to demonstrate that cardholder data is not present in call recordings?

A. Segmentation of the network where recordings are stored.
B. Secure logging of all access to the recording system.
C. Digital watermarking of audio files.
D. Automatic deletion of recordings after 24 hours.

Question 5

In an omni-channel implementation, what is the technical challenge of maintaining a "persistent conversation state" when a customer switches from a web chat to a voice call mid-conversation?

A. It can only be done if the voice call is placed through a special link in the chat window.
B. It is impossible to achieve without the customer providing an identifier each time.
C. The UAP automatically handles this without any additional configuration.
D. It requires a shared session database that both the chat server and CTI can access with a common session ID.

Solutions: