Pegasystems PEGACPCSD25V1 Exam : Certified Pega Customer Service Developer 25

  • Exam Code: PEGACPCSD25V1
  • Exam Name: Certified Pega Customer Service Developer 25
  • Updated: Sep 09, 2026
  • Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Data Integration15%- Entity relationships and configuration
- Common Data Model
- External data integration and storage options
Topic 2: Application Development15%- Center-out architecture
- Modular Enterprise Reuse
- Customer Service Constellation transition
- Pega Blueprint and application design
- Coexistence strategies
Topic 3: Reporting and Insights5%- Operational dashboards
- Insights creation
Topic 4: User Experience20%- Constellation UX best practices
- Composite best practices
- Composite tabs and agent interface configuration
Topic 5: Core Business Outcomes5%- Contact center value drivers
- Contact center foundations
Topic 6: Channels20%- Pega Voice AI
- Pega Digital Messaging
- Pega Call configuration
- Email bots and agentic channels
Topic 7: Interaction Management20%- Pega Knowledge Buddy and content management
- Agent suggestions and guidance
- Business Conditions
- Dialogs configuration
- Customer Verification

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