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Salesforce Certified Platform User Experience Designer Sample Questions:

1. After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details.
Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting?

A) Using REM_based spacing values when styling components.
B) Using existing Lightning Components such as the card or page header
C) Using the varSpacingMedium design token in CSS to set spacing

2. Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

A) Process Builder
B) Dynamic Forms
C) AppExchange Apps
D) In-App Prompts

3. What is a goal of usability testing?

A) A Learning about the user's behavior and preferences
B) Identifying the best variation of a page
C) Showing users how to use the design in the right way

4. A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?

A) Conduct a workshop with stakeholders to align on the current state and build consensus.
B) Recommend Field Level Validation to ensure users are entering the correct data.
C) Log the findings and move forward with presenting possible solutions.
D) Tell the customer they need to improve operations before any work can be done.

5. In which way could the usability of accordion elements be improved in a mobile environment?

A) Expand the first section by default.
B) Use the Back browser button to collapse content.
C) Move an expanded section to the top of the screen.

Solutions: