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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience.
What should be recommended?

A) In-app prompts to provide access to video content
B) Sandbox to experiment with the product
C) Enablement Site to build and assign custom modules

2. A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?

A) A split list of recordsand individual record detail can see on the same screen.
B) Multiple subtabs can be beneath a single parent record.
C) More than one detail item can be open at a time.
D) Service representatives with lower resolution monitors will have a better user experience.

3. Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers

A) Examine a product for potential inclusivity after it has been built
B) Prioritize marketing opportunities when designingfeatures of a product.
C) Bring together a cross-function group with varied experiences.
D) Consider design ramifications to prevent misuse and protect communities.

4. Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?

A) Expert Review
B) Card Sorting
C) Task Analysis
D) Prototype testing

5. Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.
What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation?
Choose2 answers.

A) To increase the speed of design compared to paper prototyping
B) To enable iterative feedback from the users
C) To avoid added long-term cost from oversight-driven rework
D) To eliminate the need for journey mapping during discovery

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