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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)

A. Primary Server IP Address configured on the secondary server
B. Backup Server IP Address configured on IP Office
C. Secondary VoiceMail Pro Server installed on the network
D. License for the secondary VoiceMail Pro Server

Question 2

A customer currently runs a dedicated TFTP server on their network and does not want the Manager Application TFTP interfering with all of the other requests. How can this be disabled within the Manager application?

A. File > Preferences > Discovery Tab > Uncheck Enable BootP and TFTP Server
B. File > Advanced > Discovery > Uncheck Enable TFTP Server
C. File > Preferences > Preferences Tab > Uncheck Enable BootP and TFTP Server
D. File > Advanced > Change Mode > Disable TFTP Server

Question 3

An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A. The CCR agent is in After Call Work (ACW).
B. The CCR Agent is not an CCR administrator.
C. CCR Agent is checked on the user's telephony tab.
D. All of the CCR licenses are being used.
E. The CCR Agent is not logged into the phone.

Question 4

A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A. IP Office Preferred Edition
B. Voicemail Pro VB Script License
C. IP Office Essential Edition
D. VM Pro ScanSoft TTS
E. IP Office Ultimate Edition

Question 5

The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A. System Monitor
B. Customer Call Reporter
C. Wireshark
D. System Status Application

Solutions: