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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) Less than 1 hour
B) 1 week
C) Less than 4 hour
D) 1 day

2. Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)

A) Supports the distribution of on-premise and remote agents and supervisors
B) Provides rapid deployment targets
C) Is built for Avaya IX TM Workforce Engagement Select
D) Offers only simple inbound voice call routing and reporting
E) Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions

3. A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?

A) Essential Edition
B) Basic Edition
C) Preferred Edition
D) Select Edition
E) Server Edition

4. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Contact Recording
B) Analyze module
C) Quality Management
D) Live Monitor
E) Coach and Learn

Solutions: