[Apr 15, 2023] New Salesforce Certified-Business-Analyst Dumps with Test Engine and PDF (New Questions)
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Salesforce Certified-Business-Analyst Exam Syllabus Topics:
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NEW QUESTION 139
The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?
- A. Business analysis plan
- B. Functional requirements specification
- C. Scope statement specification
Answer: C
NEW QUESTION 140
Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?
- A. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.
- B. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
- C. As a sales team member, I need additional enablement training and reporting information to help
me improve close rates.
Answer: A
NEW QUESTION 141
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?
- A. Map the business process.
- B. Create an entity relationship diagram.
- C. Review department procedures and consult the org chart.
Answer: A
NEW QUESTION 142
Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?
- A. Each version of a managed package on the AppExchange undergoes a security review.
- B. Managed packages are updated automatically with each Salesforce Release.
- C. Managed packages are easily customizable to meet CK's exact requirements.
Answer: C
NEW QUESTION 143
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
- A. Proceed with the workshop as scheduled with the stakeholders who are available.
- B. Hold a one-on-one diagram session with each stakeholder before the workshop.
- C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
Answer: C
NEW QUESTION 144
Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a Salesforce project.
Which group should the BA include early in the scoping process?
- A. Stakeholders
- B. Personas
- C. Scrum team
Answer: A
NEW QUESTION 145
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?
- A. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders
- B. Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.
- C. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success
Answer: C
NEW QUESTION 146
Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?
- A. Rapid Application Development, Org Development Package Development
- B. Change Set Development, Org Development, Package Development
- C. Salesforce DX, Flow Builder, Rapid Application Development
Answer: B
NEW QUESTION 147
Should the following item be included in a UX Research Plan? Advanced Prototype
- A. No
- B. Yes
Answer: A
NEW QUESTION 148
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?
- A. Elicit requirements, build automation, and deploy a solution,
- B. Elicit requirements, create flows and process diagrams, and understand business analytics.
- C. Architect a solution, configure a sandbox, and build a proof of concept.
Answer: B
NEW QUESTION 149
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?
- A. Update the change request log and draft a new user story.
- B. Update the change management document and user acceptance testing plans.
- C. Update the gap analysis document and scope statement specification.
Answer: A
NEW QUESTION 150
Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?
- A. Make the template user-friendly and accessible only by members of the account team.
- B. The sales manager can make the template user-friendly.
- C. Accessible by members of the account team.
Answer: A
NEW QUESTION 151
A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.''
Which acceptance criteria is most appropriate for this user story?
- A. Able to monitor the sales team's performance
- B. Able to view the sales team's reports
- C. Able to click the Run button on sales reports
Answer: A
NEW QUESTION 152
A business analyst (BA) at Universal Containers is conducting discovery sessions for implementing Experience Cloud. The key stakeholders have been assembled. The user stories have been written.
What should the BA do next?
- A. Define the acceptance criteria
- B. Plan the sprint schedule.
- C. Write the test scripts.
Answer: A
NEW QUESTION 153
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?
- A. Demonstrate the BA's expertise and clearly state the decision is final.
- B. Present the pros and cons of the decision by using logic and facts.
- C. Ask questions to understand their needs and focus on shared goals.
Answer: C
NEW QUESTION 154
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?
- A. It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.
- B. It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.
- C. It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.
Answer: C
NEW QUESTION 155
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
- A. Change the user story to the sales manager persona.
- B. Add a quantifiable reason why the feature is needed.
- C. Replace the specific feature with a goal.
Answer: C
NEW QUESTION 156
The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?
- A. Gather testing requirements from the stakeholder.
- B. Run all Apex tests using change set validation.
- C. Perform testing on all objects in the trigger.
Answer: A
NEW QUESTION 157
Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the service team The NTO Salesforce team was alerted Chat the current routing process is preventing cases from reacting the correct service team without manual intervention.
Which action should the business analyst take to best understand and document the and recommend a future state?
- A. Engage in a live process modeling exercise with the service team.
- B. Organize a brainstorming session with service team leadership.
- C. Review individual surveys and questionnaires from the service team.
Answer: B
NEW QUESTION 158
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