C-C4H510-21 Exam Info and Free Practice Test All-in-One Exam Guide Jul-2023
Pass SAP C-C4H510-21 Actual Free Exam Q&As Updated Dump Jul 09, 2023
SAP Service Cloud is a cloud-based software that helps organizations to manage their customer service operations effectively. The platform provides a range of tools and features to streamline customer service processes, including customer data management, service ticket management, knowledge base management, and more. SAP Service Cloud is ideal for businesses looking to improve their customer service operations and deliver exceptional customer experiences.
SAP C-C4H510-21 certification exam is a valuable credential for professionals who wish to validate their expertise in SAP Service Cloud 2111. With proper preparation and study, candidates can pass the exam and gain recognition for their skills and knowledge in this area.
NEW QUESTION # 14
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Custom reports
- B. Web service message monitoring
- C. Inner join data sources
- D. Interactive dashboards
- E. Standard reports
Answer: A,B,E
NEW QUESTION # 15
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.
- A. No security issues with mashup outside of corporate network
- B. No additional authorization concept is required
- C. Offline access is available
- D. Existing reports can be reused
- E. Real-time data access
Answer: C,D,E
NEW QUESTION # 16
Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.
- A. Assign work centers and views.
- B. Control access on field and action level.
- C. Maintain the service catalog.
- D. Set access restrictions.
- E. Create service level agreements.
Answer: A,B,D
NEW QUESTION # 17
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- B. The activity list is automatically generated by the system based on your scoping decisions.
- C. Fine-tuning is the process of generating the activity list by answering questions about which business processes will
- D. Scoping is automatically generated by the system based on your fine-tuning decisions.
Answer: B
Explanation:
implemented.
NEW QUESTION # 18
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Define Specific Restriction
- B. No Access
- C. Restricted
- D. Full Access
- E. Unrestricted
Answer: B,C,E
NEW QUESTION # 19
Which feature allows the scheduling of automatic ticket creation?
- A. Realignment run
- B. Registered products
- C. Maintenance plans
- D. Service plans
Answer: C
NEW QUESTION # 20
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.
- A. Field definitions are not relevant.
- B. The template structure is predefined and cannot be changed.
- C. Data can be loaded only once.
- D. There is a template available for each object that allows tool-supported migration.
Answer: D
NEW QUESTION # 21
Which key user features allow you to change field properties on the SAP Service Cloud Ul?
- A. Code list restriction
- B. Adaptation
- C. Mashup
- D. Workflow rules
Answer: B
NEW QUESTION # 22
Which of the following options are possible for permissions?
- A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- B. Unrestricted access rights override any restrictions you have defined.
- C. Restricted access rights override any unrestricted access you have defined.
- D. You can decide, per view, if the access rights should override any restrictions you have defined or not.
Answer: D
NEW QUESTION # 23
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Service request
- C. Contracts
- D. Customer
Answer: C,D
NEW QUESTION # 24
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.
- A. Counter based
- B. Cyclical
- C. Recall
- D. Absolute
Answer: B,D
NEW QUESTION # 25
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.
- A. Field extensions
- B. Business roles
- C. Territories
- D. Code list restrictions
Answer: B,C
NEW QUESTION # 26
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Account
- B. Employee
- C. Organization
- D. Service category
- E. Territory
Answer: B,C,E
NEW QUESTION # 27
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. ASAP mashups
- B. HTML mashups
- C. URL mashups
- D. Internal mashups
Answer: B,C
NEW QUESTION # 28
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.
- A. Status
- B. Ticket due date
- C. Service level of incoming tickets
- D. Service category
Answer: A,D
NEW QUESTION # 29
Which of these objects are NOT associated with SAP Jam groups?
- A. Opportunities
- B. Sales orders
- C. Tickets
- D. Products
Answer: B
NEW QUESTION # 30
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.
- A. Add an account team member.
- B. Use e-malis as a response to a ticket.
- C. Add a reference to an account.
- D. Add a reference to a service contract.
Answer: B,C
NEW QUESTION # 31
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Sales support block
- B. Prospect
- C. Delivery block
- D. Credit limit check
Answer: C
NEW QUESTION # 32
Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question
- A. Opening the main ticket allows you to see all of the connected sub-tickets.
- B. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- C. Changing the customer in the main ticket updates the customers in the related sub-tickets.
- D. You can change the status of multiple sub-tickets from the main ticket.
Answer: A,D
NEW QUESTION # 33
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
- A. Territories
- B. Employees
- C. Incidents
- D. Service agents
Answer: A,C
NEW QUESTION # 34
You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.
- A. The determination rules have been configured, but not activated.
- B. A workflow rule has to be scheduled to trigger the determination.
- C. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- D. The question related to SLAs must be activated in project scoping.
Answer: A,D
NEW QUESTION # 35
For which element do you maintain attributes such as password and security policy?
- A. Business role
- B. Service agent
- C. Business user
- D. Employee
Answer: C
NEW QUESTION # 36
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