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NEW QUESTION # 37
You are designing the security model for a Power Platform solution.
The security model must meet the following requirements:
Restrict sharing of data between Power Automate connectors.
Ensure that environment administrators only see users who require access in the enabled user list.
You need to recommend security features for the solution.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/wp-data-loss-prevention
https://docs.microsoft.com/en-us/power-platform/admin/control-user-access
NEW QUESTION # 38
You are creating a scope of work document for a solution. You have the following requirements:
* Track support cases, first response time, and resolution time.
* Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.
* Allow cases to have multiple different priority levels.
You need to include the required Dynamics 365 and Microsoft Power Platform components. Which two components should you include? Each correct answer presents part of the solution.
NOT: Each correct selection is worth one point.
- A. Dynamics 365 Customer Service
- B. Dynamics 365 Customer Voice
- C. Power virtual Agents
- D. PowerBI
Answer: A,C
Explanation:
Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.
Use Dynamics 365 Customer Service to:
Track customer issues through cases
Record all interactions related to a case
Share information in the knowledge base
Create queues and route cases to the right channels
Create and track service levels through service-level agreements (SLAs)
Define service terms through entitlements
Manage performance and productivity through reports and dashboards
Create and schedule services
Participate in chats
Manage conversations across channels
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
NEW QUESTION # 39
You need to recommend solutions to meet the integration requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board
https://docs.microsoft.com/en-us/azure/iot-hub/about-iot-hub
NEW QUESTION # 40
A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
Handle multiple customer interactions at once
Ensure that users can access information from several business applications.
Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?
- A. Omnichannel for Customer Service
- B. Linkedln connector
- C. Live Assist for Microsoft Dynamics 365 Powered by CafeX
- D. Unified Service Desk
Answer: A
Explanation:
Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS.
Omnichannel for Customer Service also provides a modern, customizable, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like KB integration, search, and case creation to ensure agents are effective.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel
NEW QUESTION # 41
You are designing a solution to continually import data from several data sources into Microsoft Dataverse. The solution must meet the following requirements:
* Include integrated error handling for records that fail to import successfully into Dataverse.
* Augment data with Al and machine learning models.
You need to select a component for each requirement
Which components should you use? To answer, select the appropriate options in the answer area NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 42
You need to recommend solutions to meet the integration requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board
https://docs.microsoft.com/en-us/azure/iot-hub/about-iot-hub
NEW QUESTION # 43
You need to recommend solutions to meet the organization's communication needs.
What should you recommend? To answer, drag the appropriate technologies to the correct groups of users. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoft-365/solutions/empower-people-to-work-remotely
https://docs.microsoft.com/en-us/microsoftteams/business-voice/whats-business-voice
NEW QUESTION # 44
You need to recommend methods for assigning security to each group of users.
The customer provides the following requirements:
Customers need the ability to submit a case through an online portal.
Portal must handle 75 concurrent users submitting cases.
Service data must be retained for at least six years.
You need to determine which requirements are functional or non-functional.
Which requirements are functional or non-functional? To answer, drag the appropriate types to the correct requirements. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional-requirements
https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements
NEW QUESTION # 45
A large company experiences high staff turnover rates. As a result, the company must add or remove multiple system user accounts daily.
You need to recommend a security concept which will facilitate complex security profiles to entities for large groups of users across the Power Apps and Dynamics 365 applications.
What should you recommend?
- A. Team privileges
- B. Field-level security
- C. Hierarchy security
- D. User access management
Answer: A
Explanation:
User and team management is the area of Microsoft Dataverse where you can create and maintain user accounts and profiles.
A user is any person who works for a business unit who uses Dataverse. Each user has a user account.
A team is a group of users. Teams let users across an organization collaborate and share information.
Note: Why use Dataverse?
Easy to secure - Data is securely stored so that users can see it only if you grant them access. Role-based security allows you to control access to tables for different users within your organization.
Data from your Dynamics 365 applications is also stored within Dataverse, allowing you to quickly build apps that use your Dynamics 365 data and extend your apps with Power Apps.
Reference:
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/user-team-entities
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-intro
NEW QUESTION # 46
A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataflows.
The Dynamics 365 Sales implementation has security roles that restrict data export. You need to ensure that data has the same restrictions in Power BI as it does in Dynamics 365 Sales.
You need to design the security to avoid sensitive data from being seen.
Which two actions should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Limit the role in Dynamics 365 Sales to only data allowed so it cannot be exported to Microsoft Excel.
- B. Share Power BI dashboards only with users who are supported to see this data.
- C. Use Microsoft Dataverse restrictions before setting up the Power BI reports.
- D. Limit the role and ensure that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales and Power BI.
Answer: A,C
Explanation:
A: When you share a dashboard or report, the people you share it with can view it and interact with it, but can't edit it. They see the same data that you see in the dashboard and reports and get access to the entire underlying dataset unless row-level security (RLS) is applied to the underlying dataset.
B: Depending on the sensitivity of an organization's data, it is often necessary to disable the ability to export or print reports.
Reference:
https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-share-dashboards
NEW QUESTION # 47
You need to recommend solutions to meet the organization's communication needs.
What should you recommend? To answer, drag the appropriate technologies to the correct groups of users. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoft-365/solutions/empower-people-to-work-remotely
https://docs.microsoft.com/en-us/microsoftteams/business-voice/whats-business-voice
NEW QUESTION # 48
You are designing data loss policies for a Microsoft Power Platform implementation. You have the following requirements:
* Solutions that use the HTTP connector must not include any other connectors.
* Prevent the use of the Microsoft Forms connector.
* Allow the use of the Azure DevOps connector.
You need to determine in which data policy group to add each connector.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/wp-data-loss-prevention
NEW QUESTION # 49
You need to propose a solution for form requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 50
You need to recommend the appropriate messaging channel solutions for the organization.
What should you recommend? To answer, drag the appropriate messaging options to the correct user types. Each messaging option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview
NEW QUESTION # 51
You are a Microsoft Power Platform solution architect capturing requirements for a national retail chain protect. The project has the following requirements
* Retail employees must use the application on a company- prowled tablet device.
* The app must store data offline
* Environment capacity must be monitored to ensure usage stays within 80 percent of available capacity
* Apps are shared with security group teams for users to access.
You need to identify the project s functional and non-functional requirements.
How should you categorize the requirements? To answer, drag the appropriate categories to the correct requirements. Each category may be used once, more than once, or not at all You may need to drag the split bar between panes or scroll to view content.
Answer:
Explanation:
NEW QUESTION # 52
A company plans to create a Microsoft Power Platform solution that integrates with Dynamics 365 Sates. The solution must meet the following requirements:
* Connect directly with a Microsoft Azure SQL database as an external data source at run time where specific data is available in the Dynamics 365 Sales solution without the need for data replication.
* An external system needs to send data to the company's Dynamics 365 Sales solution.
You need to recommend the most suitable solution to integrate Dynamics 365 Sales with both systems.
What should you recommend? To answer, select the appropriate option in the answer area.
Answer:
Explanation:
NEW QUESTION # 53
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