Latest Feb 12, 2024 Experience-Cloud-Consultant Brain Dump: A Study Guide with Tips & Tricks for passing Exam
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NEW QUESTION # 19
Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
- A. Contact Sales customer Support to enable Person Accounts.
- B. Contact Salesforce Customer Support to enable Communities Self Registration Controller.
- C. Ensure that the Account field is empty in the registration section.
- D. Ensure that the Contact field is empty in the registration section.
Answer: A,C
Explanation:
To complete self-registration in NTO's Experience site without creating a placeholder account, NTO needs to take two steps:
Ensure that the Account field is empty in the registration section. This will allow NTO to create individual customers without associating them with an account.
Contact Sales customer Support to enable Person Accounts. Person Accounts are a feature that allows NTO to store information about individual customers in a single record, instead of using separate account and contact records. NTO needs to contact Salesforce Customer Support to enable Person Accounts in its org.
NEW QUESTION # 20
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?
- A. Accounts with active Experience Cloud users cannot be merged with another account.
- B. The user trying to merge the accounts does not have the Merge Portal Roles permission.
- C. The user trying to merge the accounts does not have the System Administrator profile.
- D. Accounts used in an External Account Hierarchy cannot be merged with another account.
Answer: D
NEW QUESTION # 21
DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each company.
Which three options should the DR system administrator use to personalize the look and feel of the portal for each new brokerage?
Choose 3 answers
- A. Audience Sets
- B. Page Variations
- C. Partner User Roles
- D. Audience Targeting
- E. Branding Sets
Answer: B,D,E
Explanation:
Branding sets allow the administrator to define the colors, fonts, logos, and images for different parts of the site, such as the header, footer, and body. Page variations allow the administrator to create different versions of a page with different layouts, components, and content. Audience targeting allows the administrator to create audiences based on user attributes, such as profile or company name, and display different branding sets or page variations to different audiences within the same site.
NEW QUESTION # 22
Dreamscape Flowers needs to create a digital experience that meets the following requirements:
* It allows for collaboration between customer and partner users.
* Self-service for customer users is available.
* Partner users create or resolve cases for their customers and need to see case data on a dashboard.
* Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?
- A. Employee Community
- B. Customer Community
- C. Partner Community
- D. Customer Community Plus
Answer: D
Explanation:
Customer Community Plus licenses allow users to access standard CRM objects, such as cases and accounts, and custom objects. They also allow users to collaborate with other users through Chatter groups, files, and topics. Customer Community Plus licenses are suitable for partner users who need to create or resolve cases for their customers and see case data on a dashboard, but do not manage leads, opportunities, or campaigns.
NEW QUESTION # 23
Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires. Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
- A. Chatter posts related to a record will be available in the employee app as well as the main org.
- B. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
- C. Employee apps are only available in Unlimited Edition.
- D. Experience Cloud cannot be used for employee apps.
Answer: A,B
Explanation:
Experience Cloud can be used for employee apps, such as an onboarding app for new hires. However, there are some considerations when creating an employee app, such as:
Not all Chatter posts inside Chatter groups within the employee app will be available in the main org. Only posts in public groups or groups that are shared with the main org will be visible in both places.
Chatter posts related to a record will be available in the employee app as well as the main org. However, users need to have access to the record in both places to see the posts.
NEW QUESTION # 24
Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?
- A. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
- B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
- C. CK should provision and activate CDN in those regions where traffic is high.
- D. CK should provision and activate CDN in those regions where traffic is low
Answer: D
NEW QUESTION # 25
Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?
- A. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.
- B. Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
- C. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
- D. Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.
Answer: C
Explanation:
To add partners and internal users to the customer Experience site, the recommended way is to enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gain access to the customer site. A customer account is an account that has the Is Customer checkbox enabled. This indicates that the account is part of your customer network and can access your customer Experience site. To enable an existing account as a customer, you need to edit the account record and check the Is Customer checkbox. This will automatically grant access to the customer site to all the users under that account, without creating new user records or profiles.
NEW QUESTION # 26
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?
- A. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
- B. Manually add the top performing articlesto Salesforce and select Authenticated Sites as the Channel.
- C. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
- D. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
Answer: C
NEW QUESTION # 27
What accurately sequences the necessary steps to create a partner user from an enabled partner account?
- A. 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner Account.
5) Save. - B. 1) View the partner account contact.
2) Select Manage External User. Multiple Books
3) Select Enable Partner Account.
4) Edit the user record to assign the correct role and profile.
5) Save. - C. )
1) Edit theuser record to assign the correct role/profile. ee
2) View the partner account contact. Single Book
3) Select Manage External User.
4) Select Enable Partner User.
5) Save. - D. 1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign thecorrect role/profile.
5) Save.
Answer: D
NEW QUESTION # 28
In which two ways can Opportunities with a Community User be shared?
Choose 2 answers Calculator
- A. Create a criteria-based sharing rule with a Partner Community role.
- B. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
- C. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
- D. Create an owner-based sharing rule with a Customer Community User.
Answer: A,B
Explanation:
Sharing sets allow you to grant access to records that have a lookup relationship to the same account or contact that the community user has. You can use sharing sets to share opportunities with partner community users who belong to the same account as the opportunity owner.
Criteria-based sharing rules allow you to share records based on field values. You can use criteria-based sharing rules to share opportunities with partner community users who meet certain criteria, such as region, industry, or status.
NEW QUESTION # 29
Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates should ZRS consider to build the portal?
Choose 2 answers
- A. Build Your Own
- B. Customer service
- C. Help Center
- D. Partner Central
Answer: B,D
NEW QUESTION # 30
How can records owned by Customer Community users be shared with internal users?
- A. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
- B. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
- C. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
- D. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
Answer: C
Explanation:
The administrator should create a digital experience for agents and share the URL with employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. By creating a digital experience for agents, the administrator can provide them with a portal where they can view Knowledge articles and chat live with a support agent. By sharing the URL with employees, the administrator can allow them to access the digital experience as well.
NEW QUESTION # 31
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
- A. User records are missing. Penal & Pep ore
- B. The portal role record has not been created.
- C. The portal profile record has not been created.
- D. Contact records have not been created.
Answer: B,D
Explanation:
Two reasons for the import failure are A and D. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.
NEW QUESTION # 32
Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How should the administrator limit the fields available in the customer portal?
- A. Utilize the Developer Console with coding to hide unwanted fields.
- B. Use Field-Level Security to remove access to the unwanted fields.
- C. Utilize CSS overrides to hide unwanted fields.
- D. Create a page variation for the customer portal to hide unwanted fields.
Answer: B
NEW QUESTION # 33
Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?
- A. In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".
- B. In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
- C. In Salesforce Setup, type "support settings" in the quick find box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
- D. Use the Developer Console to add code to allow for autocomplete functionality.
Answer: A
NEW QUESTION # 34
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?
- A. Data Category Visibility
- B. Content Management
- C. Automatic Topic Assignment
- D. Org-Wide Defaults
Answer: A
Explanation:
Data Category Visibility allows you to control which Knowledge articles are visible to which users based on data categories and user roles, permission sets, or profiles. You can assign data category visibility at different levels, such as the org-wide default, the role hierarchy, or the permission set.
NEW QUESTION # 35
Which step denotes the completion of an Experience Cloud site setup?
- A. Activating the site
- B. Assigning roes to users
- C. Setting up SSO
- D. Assigning profiles to users
Answer: A
NEW QUESTION # 36
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?
- A. External Apps license does NOT download documents out-of-the-box.
- B. External Apps license does NOT allow self-registration.
- C. External Apps license does NOT allow access to custom objects.
- D. External Apps license does NOT allow access to cases.
Answer: C
Explanation:
This license type allows users to access standard objects, such as accounts, contacts, and cases, in a self-service site. However, it does not allow users to access custom objects, such as purchases. UC would need to use a different license type, such as Customer Community Plus, that supports custom objects.
NEW QUESTION # 37
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?
- A. Create a Community moderator with Approval permissions.
- B. Create a moderation rule with the appropriate content criteria.
- C. Create a moderation rule with the appropriate member criteria.
- D. Create a Community moderator with Delete permissions.
Answer: C
NEW QUESTION # 38
Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?
- A. Visible to Partner
- B. Visible to Anyone
- C. Visible to Customer
- D. Visible to Public Knowledge Base
Answer: D
NEW QUESTION # 39
Dreamscape flowers is looking to launch a public site for its current customers and prospects.
Which three actions are performed automatically when a site is created Expense Cloud?
Choose 3 answers
- A. Creation of moderation criteria that are applied only to guest users
- B. Creation of a guest role
- C. Creation of a guest user record
- D. Creation of a guest profile
- E. Creation of sharing mechanisms that are available only to guest users
Answer: B,C,D
Explanation:
Three actions that are performed automatically when a site is created in Experience Cloud are A, C, and E. A guest role is a role that defines the access level and permissions of guest users on your site. A guest profile is a profile that determines what guest users can see and do on your site. A guest user record is a user record that represents the guest user on your site. These actions are performed automatically when you create a site in Experience Cloud, so you don't have to manually create them.
NEW QUESTION # 40
The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.
What should the site administrator do to ensure they are able to set up partner users correctly?
- A. Ensure that the Account has been enabled as a partner Account.
- B. Ensure that the Contacts under the Account are enabled as partner users.
- C. Double-check that the partner profile has been added to the CK site.
- D. Double-check that the provided email addresses are correct.
Answer: B
Explanation:
To ensure that the partner users are able to register, the site administrator should enable the Contacts under the Account as partner users. This will allow the site administrator to assign a username, password, and profile to each Contact and send them a welcome email with a link to activate their account and log in to the site.
NEW QUESTION # 41
Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum?
- A. None
- B. Site User Visibility
- C. Portal User Visibility
- D. Guest User Visibility
Answer: B
Explanation:
Site User Visibility allows users within the same site to see each other, regardless of their role or sharing group membership. This is useful for collaboration between independent researchers and NTO staff on their research-related submissions.
NEW QUESTION # 42
Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales?
Choose 2 answers
- A. Automate partner entitlement assignment in Channel Sales teams
- B. Use partner tiering in channel sales hierarchy
- C. Enable partner lead routing
- D. Extend automated quoting capabilities to partners
Answer: C,D
NEW QUESTION # 43
Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC's business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?
- A. Lightning Bolt solutions
- B. SDLC (Software Developer Life Cycle) for Experiences
- C. Digital Experience framework
- D. Community Connect
Answer: A
Explanation:
BC should look closely into Lightning Bolt solutions during the evaluation phase. Lightning Bolt solutions are industry-specific solutions that include prebuilt themes, templates, pages, components, and business logic for Experience Cloud sites. Lightning Bolt solutions can help BC create personalized experiences for its providers, vendors, installers, and patients by providing them with best practices and ready-made features for their industry. BC can find and install Lightning Bolt solutions from AppExchange or create their own custom solutions using Lightning Bolt framework.
NEW QUESTION # 44
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