Latest HP2-I57 Actual Free Exam Questions Updated 24 Questions
Free HP2-I57 Exam Braindumps certification guide Q&A
NEW QUESTION # 12
Where can you find additional information about HP Services?
- A. HP Partner Portal
- B. HP AssetHub
- C. HP Workforce Central
- D. HP Workpath
Answer: A
Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs
NEW QUESTION # 13
Which statements are true about HP Premium+ Support end user alerts? (Select three.)
- A. Only non-hybrid employees can receive end user alerts directly on their device.
- B. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
- C. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
- D. End users cannot snooze the alerts.
- E. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
Answer: B,C,E
Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html
NEW QUESTION # 14
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?
- A. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
- B. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
- C. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
- D. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
Answer: B
Explanation:
HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to
30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.
HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services
NEW QUESTION # 15
What are the three Priority Services Packages? (Select three.)
- A. Priority Anytime Access
- B. Priority Access Plus
- C. Priority Access
- D. Priority Management
Answer: A,B,C
Explanation:
HP offers different Priority Services Packages to cater to various customer needs. Priority Access provides fast and direct connection to HP support. Priority Access Plus includes all the benefits of Priority Access but with additional enhanced service levels. Priority Anytime Access offers 24/7 service for mission-critical environments, ensuring that customers receive support at any time of day
NEW QUESTION # 16
Which coverage does HP Post Warranty Support Service provide?
- A. Additional 12 months of support based on the product's base warranty or selected Support Service package
- B. Access to Level 2 help desk technicians
- C. Extension beyond 12 months if needed
- D. No-cost device repairs made with certified HP parts
Answer: A
Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable
NEW QUESTION # 17
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)
- A. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
- B. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
- C. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
- D. The partner must install the HP software on all HP and non-HP customer devices.
Answer: B,C
Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.
NEW QUESTION # 18
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)
- A. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
- B. Asset tags help customers save time and money and improve efficiency during the asset management process.
- C. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
- D. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
- E. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
Answer: B,D,E
Explanation:
Predefined asset tagging is beneficial to HP partners and customers for several reasons. First, it increases the value and potential profitability of hardware deals by offering a customizable service that enhances the asset management process (A). Second, the tags are applied during manufacturing, meaning there is no additional burden on the partner for the installation process (B). Lastly, asset tagging helps customers save time and money by simplifying the asset tracking and management processes, leading to improved operational efficiency (D)
NEW QUESTION # 19 
Answer:
Explanation:
Explanation:
A close-up of a list of text Description automatically generated
Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage
NEW QUESTION # 20
Match the HP Active Care journey with the responsive party for each required action.
Answer:
Explanation:
Explanation:
A screenshot of a computer Description automatically generated
Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks
NEW QUESTION # 21
When can Device Life Extension be attached to hardware sales?
- A. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
- B. HP Device Life Extension is not available for HP hardware sales.
- C. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
- D. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
Answer: A
Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments
NEW QUESTION # 22
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